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Pond FAQS from MacCourt Products, Inc. in Denver CO

No, we never sell direct to consumers. For a retailer near you, call our Customer Service department 1-800-552-5473 from 8:00 – 4:00 MST.
No, we do not custom manufacture.
Call our Inside Sales department, 1-800-552-5473 press 1 for sales
No. You risk the chance of the pond popping out of the ground as the ground freezes because there is no weight to hold it down.
Repair tape must be placed on a clean, dry surface. It can go on the inside, outside, or both sides if you really want to be sure. Just peel off the backing and stick it on.
No. Nothing like that will stick to the ponds. HDPE (high density polyethylene) is second only to Teflon in non-stick properties.
No. The HDPE actually expands and contracts in the heat and cold so if it were in cement it would not be able to do that & would crack.
Yes, but the sides must be supported at least 1/2 the way up to keep them from billowing out when all the water is put in.
Just lay it upside down on a flat surface in the warm sun for a few hours. The problem should be corrected.
No. Nothing like that will stick to the ponds. HDPE (high density polyethylene) is second only to Teflon in non-stick properties.
No. They quickly become covered with a thin film of sediment, which is not very pretty. Drowned worms and other decaying debris may also settle between the pebbles, placing them out of reach of scavenging snails and fish. This could cause bad pond hygiene and affect the health of the pond’s inhabitants.
Yes, but a suitable footing underneath the pond must be provided before the pond is installed. A concrete sub-base (about 4″ thick) that is a few inches longer and wider than the bottom of the statue or pedestal should be enough. If this isn’t done, the weight of the statue can crack or tear the pond.
The evaporation rate/quantity depends upon weather conditions such as heat, humidity (or lack of), and wind; also, whether there is a fountain, sprayer, or waterfall installed. You can always check with a local swimming pool maintenance company to see what they have found to be normal for your area.
Warranted for a lifetime from date of purchase against MANUFACTURER’S DEFECTS ONLY. In order to take advantage of the warranty take the defective pond along with the register receipt (to show proof of purchase) back to the store where it was purchased for an exchange.